Shipping policy

We endeavor to process and dispatch all online orders within 1-3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays) dispatch times may be longer.

Once orders are placed, they are not able to be edited, added to or cancelled.

If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business day.

Backorders will be fulfilled as soon as the product becomes available from our manufacturer. All paid in full backorders may take up to 3 weeks to be fulfilled depending on supply and availability. If your backorder is unable to be fulfilled, you will be notified by email and refunded in full, or given the option to wait until the product becomes available. As we are committed to providing you with high quality products and all makeup has a shelf life, we only have a limited amount of stock on hand at all times. Orders will be placed weekly to ensure regular arrivals from our manufacturer, however at times there may be delays. This is to make sure your products are always made fresh and are not being stored with the risk of spoiling.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, sales events, due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond Imber Cosmetics® reasonable control. Online orders are processed and shipped from Melbourne, Victoria and so we follow any Victorian Public Holidays. Orders placed before 12pm will be shipped same day. Please allow 2-3 business days for delivery.

Orders over $80 qualify for free shipping.