Refund policy
Lost or Damaged Goods and Returns
If your order is lost or damaged in transit, please contact our Customer Care team here Imber Cosmetics® Monday to Sunday 9am - 5pm AEST
If you have not received your order within 7 working days, please contact us so that we can assist you. You will need to provide photographic evidence of the packaging and damage to the item and return the item in it's damaged state for a refund or credit note.
We hope that you will be satisfied with your Imber Cosmetics® purchase. We do not accept change of mind returns. If your product is damaged please return your product to us within 14 days of your purchase date.
- For a Refund - the product returned must be in a new, unused and re-saleable condition. It must be in the original, unopened packaging.
- For an Exchange/store credit - the product returned can be lightly sampled, opened or unwrapped.
To be able to return or exchange a product, you must provide a valid proof of purchase (including receipt, e-receipt, Imber Cosmetics® account history or gift receipt). This does not apply for store credit.
How to Return a product via Post
- Check that you meet the above return conditions
- Find your order/receipt number
- If you purchased online, it can be found on your confirmation/shipment email
- If you purchased in person, it can be found on your receipt
- Please contact our customer service team via email hello@imberskin.com.au for information on where to return
- Package your items securely and drop off your return at your local Post Office. We recommend using a tracked service to ensure your return reaches us safely.
Please note: returns are at the expense of the customer.